cuan100 Privacy Policy — User Data Protection
Your privacy is our priority. This document explains how cuan100 collects, uses, stores, and protects your personal data as a platform user.
Last updated: 2024. By using cuan100 services, you confirm that you have read and agreed to this policy.
What Data We Collect From You
When you register and use cuan100 services, we collect several categories of data needed to operate the platform securely and deliver a personalized experience.
This includes your full name, email address, phone number, date of birth, and encrypted password provided during registration. This data is used for identity verification and account security.
Your IP address, browser type, operating system, and login session history are collected automatically to detect suspicious activity and improve platform stability across all devices.
Payment method details such as bank name, registered account number, or digital wallet account (DANA, OVO, ShopeePay) are collected solely for the purpose of verifying deposit and withdrawal transactions in Rupiah.
Game history, session duration, features accessed, and entertainment category preferences are recorded to help us provide relevant recommendations and improve service quality.
How We Use Your Data
Every piece of data we collect has a specific and transparent purpose. cuan100 does not use your data for anything beyond what is described below.
- Verifying identity and preventing fraud or account misuse.
- Processing deposit and withdrawal transactions in IDR securely and on time.
- Sending important notifications regarding accounts, promotions, and service updates.
- Analyzing aggregated usage patterns to improve platform performance and features.
- Fulfilling legal and regulatory obligations applicable in Indonesia.
- Providing responsive and personalized customer support via live chat or email.
& Cookies & Tracking Technologies — What You Need to Know
cuan100 uses cookies and similar technologies such as local storage and session tokens to keep your login session active, save display preferences, and analyze platform traffic anonymously.
Functional cookies are required for the service to work properly — for example, maintaining your login status during an active session and loading language settings. Analytical cookies help us understand which pages receive the most traffic so we can prioritize improvements.
You can manage your cookie preferences through your browser settings. Please note that disabling functional cookies may affect your ability to access and use certain features on the cuan100 platform.
How We Store and & Protects Your Data
All personal user data is stored on servers protected with industry-standard SSL/TLS encryption. Access to user data is restricted to personnel who require it to carry out their legitimate duties.
User passwords are never stored in plain text — they are always saved in an irreversible hash format. Our systems automatically detect and block unauthorized access attempts, including brute force attacks and logins from unrecognized locations.
Payment data such as bank account numbers and digital wallet details are encrypted and used only for the relevant transaction process. cuan100 does not directly store credit or debit card information.
Is Your Data Shared with Any Third Parties?
cuan100 does not sell, rent, or trade users' personal data to third parties for commercial purposes. Your data is not our product.
Under certain circumstances, we may share limited information with trusted partners — for example, payment service providers that need data to process IDR transactions, or authorities when required by law. In such cases, we share only the minimum data necessary and ensure that recipients maintain adequate security standards.
All third parties working with cuan100 are bound by confidentiality agreements and are not permitted to use your data for any purpose other than what has been agreed upon.
Your Rights Over Personal Data — Access, Edit, and Delete
As a cuan100 user, you have full rights over the personal data you provide to us. The following are rights you can exercise at any time:
You have the right to request a copy of the personal data we hold about you at any time by submitting a written request to our support team.
If any data is inaccurate or needs to be updated, you can change it through your account settings or by contacting our support team.
You may request the deletion of your account and all associated data. Requests will be processed after identity verification and the settlement of any active obligations.
Policy Updates & How to Contact Us
cuan100 may update this privacy policy at any time in response to changes in law, technology, or our services. Any updates will be published on this page with a clear effective date.
Users who continue to use the platform after an updated policy is published are considered to have read and agreed to the latest version. For significant material changes, we will send a notification directly to your registered email address.
If you have questions about this privacy policy, wish to exercise your data rights, or need further clarification, please contact the cuan100 support team via:
- Email: [email protected]
- Live chat available on the platform, active 24 hours a day 7 days a week.
You can also read additional information about using the platform on the FAQ or learn about our commitment to safe play on the Responsible Gaming.